Shipping and Returns

Shipping

Orders ship from our Oakland, CA facility via USPS within 1 -2 business days of order confirmation. Once your order has shipped, we’ll send you an e-mail that includes your USPS tracking information.

Returns & Exchanges

We hope you love our gourmet spice blends as much as we do, but if you’re not completely satisfied, please contact us at help@sugarroti.com and we will be happy to assist.

Damage

We carefully package all our spices. In the rare circumstances that damage may occur please contact help@sugarroti.com and we will be happy to assist.

Shipping & Returns FAQ

How do I track my order?

Once your order has shipped, we’ll send you an e-mail that includes your USPS tracking information, so you can follow the progress of your order. We also recommend starting an account on sugarroti.com so you can check on the status of your order, manage orders and view your order history at any time.

 

Do you ship internationally?

Currently, we only ship within the United States.

 

My order is taking a long time to arrive. Is it lost?

If your order doesn’t arrive within 1-2 weeks of shipment, please contact us at help@sugarroti.com.

 

Still have questions?

Check out our FAQ for answers to most questions about our products and company, or contact us at help@sugarroti.com.